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1. Introduction
1.1 The service. Workflow-Bot (the “App”) is a software application made available for use with Microsoft Teams and related Microsoft services. The App is provided by Ramen Inc. (“we”, “us”, or “Provider”). Corporate and contact information is published at https://www.rameninc.com.
1.2 Agreement. These Terms of Use (“Terms”) form a legally binding agreement between Provider and the customer that installs or authorizes use of the App (“Customer”). If you use the App on behalf of an organization, you represent that you have authority to bind that organization, and “you” means that organization. Individual end users who interact with the App within Customer’s Teams environment are subject to Customer’s policies; Customer remains responsible for their compliance with these Terms.
1.3 Acceptance. By installing, enabling, accessing, or using the App, you agree to these Terms and to our Privacy Policy (or the hosted URL you publish). If you do not agree, do not install or use the App.
1.4 Microsoft relationship. The App is not sold or provided by Microsoft Corporation or its affiliates (“Microsoft”). Microsoft is a third-party platform; your use of Teams and Microsoft 365 is governed by your agreement with Microsoft. Microsoft is not responsible for the App.
1.5 Incorporated policies. Your use of the App is also subject to any supplementary policies we publish for the App (for example, acceptable use or support policies), which we may update from time to time.
2. Orders, installation, and access
2.1 Installation. You obtain the App through the Microsoft Teams store, Partner Center distribution, or other channels we or Microsoft make available. “Order” includes installation, trial, enablement, or renewal of the App for your tenant or users, as applicable.
2.2 Access and eligibility. You are responsible for meeting technical and licensing requirements for Teams and any backend services the App depends on. We may refuse or suspend access if we reasonably believe you have violated these Terms or pose a security or abuse risk.
2.3 Fees. If we offer paid plans, fees, billing cycles, and taxes will be described at the point of purchase or in a separate order form. Unless otherwise stated, fees are non-refundable except where required by law or expressly stated in writing.
2.4 Trials. If we offer a trial, the App or certain features may stop working when the trial ends unless you purchase or subscribe as described in the listing or order flow.
3. License and acceptable use
3.1 License. Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable (except as permitted below), revocable license to use the App during the term of your Order, solely for Customer’s internal business purposes and in accordance with the App’s documentation and Microsoft’s applicable app policies.
3.2 Restrictions. You must not, and must not permit others to: (a) reverse engineer, decompile, or disassemble the App except where prohibited by law; (b) circumvent security or usage limits; (c) use the App to violate law or third-party rights; (d) transmit malware or abusive content through the App; (e) scrape, mine, or bulk-collect data from the App or our systems in violation of these Terms or applicable law; (f) resell, sublicense, or time-share the App except as expressly allowed; or (g) use the App to build a competing product.
3.3 Customer content and data. You retain your rights in data you submit through Teams or connected systems. You grant us the rights reasonably necessary to host, process, and display that data to provide the App, as described in the Privacy Policy. You represent that you have all rights and consents needed for us to process such data.
3.4 Third-party services. The App may interoperate with services operated by Microsoft or other third parties. Their terms and privacy practices apply to those services. We are not responsible for third-party services.
4. Data
4.1 Privacy Policy. Our collection and use of personal data and service data in connection with the App is described in our Privacy Policy.
4.2 Analytics. We may collect usage or technical information in aggregated or de-identified form to operate, secure, and improve the App, as described in the Privacy Policy.
5. Support and changes
5.1 Support. Unless a separate support agreement applies, support is provided as described in the App listing or at https://www.rameninc.com. We may change how support is offered with reasonable notice where practicable.
5.2 Updates. We may deploy updates, patches, or modifications to the App. Continued use after updates constitutes acceptance of the updated App to the extent not governed by a separate change process in an enterprise agreement.
6. Intellectual property
6.1 Reservation of rights. Except for the limited license in Section 3.1, we and our licensors retain all rights, title, and interest in the App, our branding, and our technology. No ownership rights are transferred to you.
6.2 Feedback. If you provide feedback or suggestions about the App, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.
7. Term and termination
7.1 Term. These Terms apply from first use of the App until terminated.
7.2 Termination by you. You may stop using the App and uninstall it from Teams at any time, subject to any ongoing fees under a separate order.
7.3 Termination by us. We may suspend or terminate access to the App if you materially breach these Terms, if required by law or by Microsoft, or if we discontinue the App (with reasonable notice where practicable).
7.4 Effect. Upon termination, your right to use the App ceases. Sections that by nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive.
8. Disclaimers
8.1 “As is.” To the maximum extent permitted by law, the App is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
8.2 No guarantee. We do not warrant that the App will be uninterrupted, error-free, or free of harmful components, or that it will meet your specific requirements.
9. Limitation of liability
9.1 Exclusion of damages. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption, arising out of or related to the App or these Terms, even if advised of the possibility.
9.2 Cap. To the maximum extent permitted by law, our aggregate liability arising out of or related to the App or these Terms will not exceed the greater of (a) the amount you paid us for the App in the twelve (12) months before the claim, or (b) USD $50 (or the local currency equivalent) if no fees were paid during that period.
9.3 Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, fraud, or willful misconduct, where applicable).
10. Indemnification
You will defend, indemnify, and hold harmless Provider and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the App in violation of these Terms, your content or data, or your violation of law or third-party rights.
11. Dispute resolution; governing law
11.1 Informal resolution. Before filing a claim, the parties will attempt in good faith to resolve disputes for sixty (60) days through designated contacts (reachable via https://www.rameninc.com).
11.2 Governing law and venue. These Terms are governed by the laws of the State of Delaware, United States, excluding conflict-of-law rules. The state and federal courts located in Delaware, United States will have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
11.3 Consumer rights. If you are a consumer, mandatory consumer protection laws in your country may apply in addition to or instead of portions of this Section.
12. General
12.1 Changes to Terms. We may modify these Terms by posting an updated version at the same URL (or notifying you through reasonable means). Material changes will include an updated “Last updated” date. Continued use after the effective date constitutes acceptance. If you do not agree, uninstall the App.
12.2 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
12.3 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement regarding the App and supersede prior understandings on the same subject. If you have a separate written agreement with us that expressly governs the App, that agreement controls where it conflicts.
12.4 Severability. If any provision is unenforceable, the remaining provisions remain in effect.
12.5 Export. You must comply with applicable export control and sanctions laws.
12.6 Contact. For questions about these Terms: legal@rameninc.com or via https://www.rameninc.com.
